Wellness Assistant

About the job

Wellness Assistant Company: Chiropractic Wellness Centres Location: East Legon, Accra, Ghana Employment Type: Full-Time Company Profile Chiropractic Wellness Centres is committed to helping clients improve their health, mobility, comfort, and overall wellbeing through professional chiropractic, physiotherapy, rehabilitation, and wellness services. The centre promotes a welcoming, supportive, and patient-focused environment where clients receive personalised attention from a collaborative team of healthcare and wellness professionals. Chiropractic Wellness Centres is seeking a friendly, organised, and service-oriented Wellness Assistant to support its daily wellness and client-care operations in East Legon. Job Summary The Wellness Assistant will support clients throughout their wellness journey and help the centre deliver an efficient, professional, and welcoming experience. The successful candidate will assist with client reception, appointment coordination, treatment-room preparation, wellness activities, administrative support, and customer service. You will work closely with chiropractors, physiotherapists, wellness professionals, and administrative staff to ensure clients receive timely and attentive support. The role also requires supervisory capability to coordinate assigned support staff and maintain high standards of service delivery. Key Responsibilities Welcome clients warmly and create a professional, comfortable, and supportive environment. Assist clients with check-in, appointments, forms, enquiries, and general centre information. Schedule, confirm, reschedule, and coordinate client appointments efficiently. Maintain accurate client appointment and service records. Guide clients to the appropriate treatment or consultation areas. Assist healthcare and wellness professionals with non-clinical client-support activities. Prepare treatment and wellness areas before client appointments. Ensure rooms remain clean, organised, comfortable, and properly equipped. Restock towels, supplies, wellness materials, and other items required for daily operations. Support the smooth flow of clients between reception, consultation, treatment, and wellness areas. Provide clients with clear information about scheduled services, wellness programmes, and centre procedures. Respond professionally to client questions, requests, and concerns. Escalate clinical or medical concerns to the appropriate qualified healthcare professional. Avoid providing clinical advice or making diagnoses outside the scope of the role. Maintain strict confidentiality when handling client information and records. Support client follow-ups, appointment reminders, and wellness programme communications. Assist with client education activities by providing approved information and materials. Support wellness workshops, health events, promotional activities, and client engagement programmes. Maintain high standards of customer service throughout the client experience. Process approved payments, receipts, and basic administrative transactions where required. Support accurate recording of daily services, appointments, payments, and client interactions. Monitor supplies and notify management when items require replenishment. Assist with stock counts and maintain organised storage areas. Follow all centre policies relating to hygiene, safety, infection prevention, privacy, and client care. Maintain a clean and safe reception, wellness, and treatment-support environment. Report equipment faults, facility issues, or safety concerns promptly. Support the coordination of daily centre operations and staff schedules where required. Supervise and guide assigned support staff to ensure consistent service standards. Allocate routine duties and monitor completion. Coach team members on customer service, professionalism, cleanliness, and centre procedures. Help resolve operational challenges and escalate significant issues to management. Work closely with chiropractors, physiotherapists, wellness practitioners, and administrative staff to coordinate client services. Participate in team meetings, training sessions, and service-improvement initiatives. Identify opportunities to improve client satisfaction and operational efficiency. Perform other duties assigned by management. Qualifications & Experience Certificate, diploma, HND, or bachelor’s degree in Health Administration, Hospitality, Business Administration, Wellness Management, or a related field. Minimum of 2 years’ supervisory experience, preferably in a wellness centre, chiropractic clinic, physiotherapy practice, spa, healthcare facility, fitness centre, hotel, or customer-service environment. Previous experience in a client-facing healthcare, wellness, hospitality, or service environment. Experience coordinating appointments, client records, or front-desk activities is an advantage. Experience supervising or mentoring support staff is preferred. Basic knowledge of health, wellness, hygiene, and client-care practices. Proficiency in basic computer applications and appointment-management systems. First Aid or relevant wellness certification is an advantage. Key Competencies Client and customer service Wellness support Appointment coordination Front-desk administration Team supervision Communication Client relationship management Record keeping Organisation and scheduling Stock and supply coordination Problem-solving Confidentiality Time management Attention to detail Personal Attributes The successful candidate will be: Warm, friendly, and approachable. Passionate about wellness and helping people. Professional and well presented. Patient, empathetic, and attentive to client needs. Highly organised and dependable. Confident when communicating with clients and colleagues. Proactive and solutions-oriented. Comfortable working in a fast-paced environment. Discreet and respectful when handling confidential information. A supportive team leader who can guide and motivate others. Committed to maintaining high standards of client service. What We Offer A welcoming and professional wellness environment. The opportunity to work alongside chiropractic, physiotherapy, and wellness professionals. Exposure to a multidisciplinary approach to health and wellbeing. Opportunities to develop customer-service, administrative, and supervisory skills. A collaborative workplace that values professionalism, teamwork, and client satisfaction. Opportunities for continuous learning and career development. The opportunity to make a positive contribution to clients’ overall wellness experience. How to Apply Apply online by clicking on the Application button. Application Deadline: 15 October 2026