Senior IT Support & Endpoint Specialist

About the job

What You Will Do Own the Tier 1 and Tier 2 IT ticketing queue using platforms such as Jira Service Management or Zendesk, triaging and resolving complex user escalations within SLA targets. Administer Google Workspace and Microsoft 365 environments — inboxes, aliases, distribution groups, access routing, and license assignments. Manage hardware lifecycles and push security policies via MDM platforms such as Microsoft Intune, Jamf, or Kandji to enforce compliance across remote and on-site endpoints. Troubleshoot complex OS-level issues on macOS and Windows 11, including network, VPN, printer, and application-layer problems. Execute documented onboarding and offboarding security playbooks — provisioning and deprovisioning user accounts, hardware, and access across enterprise systems. Maintain and update internal IT knowledge-base documentation, runbooks, and troubleshooting guides. Collaborate with international IT managers during daily check-ins to prioritize backlogs, report metrics, and escalate systemic issues. What We’re Looking For 2–4 years of corporate IT support or systems administration experience in a fast-paced environment. Hands-on experience with at least one enterprise MDM platform (Microsoft Intune, Jamf, or Kandji) for device enrollment, policy management, and remote troubleshooting. Proficiency administering Google Workspace and/or Microsoft 365, including user lifecycle management and group policies. Strong troubleshooting skills across macOS and Windows 11, including networking, VPN, and application-layer issues. Ability to strictly follow documented onboarding/offboarding security playbooks with zero deviation. A highly empathetic, patient, and professional communication style — you are the face of IT for the people you support.