Customer Service & Events Manager

About the job

CUSTOMER SERVICE & EVENTS MANAGER Company: Sedat Consult Location: Amusement Park, Shornaa Island – Labadi Employment Type: Full-Time Company Profile Our client, a company providing quality hospitality and recreational services, seeks a dynamic and customer-focused Customer Service & Events Manager to lead its customer service operations and coordinate memorable events and group experiences. The successful candidate will create a welcoming environment for guests, strengthen customer relationships, supervise frontline teams, and ensure the smooth delivery of events and recreational activities. The role requires a hands-on leader who can maintain high service standards while effectively managing multiple customer and event needs. Key Responsibilities Create a warm, welcoming, and professional environment for customers and guests. Lead and supervise frontline customer service staff to deliver consistently excellent service. Manage daily customer service operations and resolve customer concerns promptly and professionally. Coordinate events, group bookings, corporate functions, parties, and other guest experiences from planning through execution. Work closely with clients to understand their needs and deliver events that meet or exceed expectations. Coordinate with internal teams and service providers to ensure the smooth execution of events and group activities. Monitor customer feedback and identify opportunities to improve service quality and guest satisfaction. Develop and maintain strong relationships with customers, event organizers, corporate clients, and other stakeholders. Prepare event schedules, coordinate logistics, and ensure that all arrangements are completed on time. Monitor service delivery during events and take immediate action to address operational issues. Train, coach, and motivate frontline staff to maintain professional service standards. Support promotional and customer engagement activities that increase bookings, repeat visits, and customer loyalty. Maintain accurate records of customer inquiries, bookings, events, and service issues. Ensure compliance with company policies, safety standards, and operational procedures. Prepare regular reports on customer service activities, bookings, events, and operational performance. Qualifications & Experience Minimum HND or Degree in Hospitality Management, Business Administration, Events Management, Tourism, Marketing, Communication, or a related field. 3–5 years of relevant experience in customer service, hospitality, events, tourism, recreation, hotels, entertainment, or a related environment. Proven experience supervising frontline staff and coordinating events or group bookings. Strong customer service, communication, interpersonal, and organizational skills. Demonstrated ability to manage multiple responsibilities in a fast-paced environment. Strong problem-solving and conflict-resolution skills. Ability to lead teams, work independently, and take initiative. Good understanding of event coordination and hospitality service standards. Proficiency in standard office and customer management tools will be an advantage. Must be available to work weekends and public holidays as required by the business. How to Apply Apply online by clicking on the application button. Application Deadline: 10 October 2026